Virtual Administrative Assistance services

Operating even a small medical clinic involves handling numerous clinical and
administrative tasks. The sheer volume of tasks to be performed, the calls to be made, regulations to be adhered to, all these cause a lot of stress to the management of most clinics.

We offer a unique solution to clinic for this universally present administrative
problem. We analyze and carve out the administrative tasks at a clinic that can be more efficiently performed by a well-trained administrative team from outside; we set up efficient workflows for these tasks. Our highly trained administrative assistants will take care of all these administrative tasks that are needed to run a clinic smoothly. The clinic staff can then focus on attending to patients needs in a more focused manner.

Our qualified and experienced Administrative assistants, all of whom are College educated, courteous with good spoken English skills, can perform the following tasks efficiently –

Referrals management and appointment booking

We can take over the entire referral process including the following tasks –

Calling the clinics and submitting information needed by the clinics to take in the referral

Submitting medical records, insurance information and any other information needed by the specialist clinic to complete the referral

Inform the date confirmed for referral appointment to the referring clinic so that the patient can be informed about the appointment

Handling emergency referrals promptly

Following up with specialists office to obtain the consult notes

Informing the office about the completion of the referral process so that the clinic can make a follow up appointment for the patient

Obtaining Prior authorizations from all Insurance companies

We call the insurances to obtain prior authorization in a prompt manner

Submit all the required information needed by the insurance company to obtain the prior authorization

Communicate back to the clinic the prior authorization number

Enter completed prior authorization information in the EMR that will be required by the billing department

Performing eligibility checks

We perform eligibility checks for all patients to ascertain the patient responsibility for each visit or procedure

We enter the information in the EMR in the form of alerts so that the front desk staff will know the amount to collect from patients upfront

Any other administrative task the clinic wants to assign

Making patient appointments, rescheduling appointments